Service Delivery Manager

Job Summary

A company is looking for a Manager of Service Delivery.

Key Responsibilities

• Own service delivery outcomes for assigned clients and maintain proactive client relationships
• Lead a team of Remote Operations and Field Operations professionals, ensuring exceptional service and client satisfaction
• Oversee incident management and ensure corrective actions are taken for service delivery issues

Required Qualifications

• 1-2 years of experience in a Managed Services Provider (MSP) environment preferred
• Previous people management experience highly preferred
• Experience in owning outcomes and service results
• Comfortable leading both remote and field-based teams
• Technical capability equivalent to a strong Tier 2 technician is helpful