Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager (Remote).

Key Responsibilities

• Ensure successful onboarding and delivery of Managed Service solutions for new and existing clients
• Act as the primary point of contact between clients and internal teams, managing service delivery and addressing concerns
• Conduct regular analysis and reporting on service performance, facilitating continuous improvement and client satisfaction

Required Qualifications

• Bachelor's degree from an accredited university
• Minimum of 7 years of experience in Information Technology, including 3 years in client-facing roles within Managed Services
• Strong leadership skills with experience in building collaborative environments
• Financial acumen with understanding of business financial terms
• Ability to manage multiple tasks and deliver results under pressure