Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager.

Key Responsibilities

• Manage day-to-day operational aspects of managed services clients' environments to ensure client satisfaction and profitability
• Build knowledge of client's business and strategize on opportunities to strengthen relationships
• Oversee client support, case and change management, and maintain process documentation

Required Qualifications

• 1-3 years of Project Management experience
• Experience with technical project management delivery in Microsoft Enterprise Infrastructure Solutions, Data Center Virtualization Platforms, and Enterprise Data Networking
• Proficient in software such as Outlook, OneNote, PowerPoint, Excel, and Word
• Experience in budget tracking and complex cost-benefit analysis for budgets ranging from $10K to $50K
• Familiarity with ServiceNow and knowledge of the System Development Life Cycle (SDLC) is preferred