Service Delivery Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 16, 2026

This job expires in: 1 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Service Delivery Manager - Contact Center.

Key Responsibilities

Support clients by acting as the liaison between Member Operations teams
Maintain client action logs to drive internal project plans and report results to clients
Identify areas for process redesign/improvement to enhance efficiency and customer satisfaction

Required Qualifications

Bachelor's degree in business or related area, or equivalent work experience; HS diploma or GED required
6 years of experience in the health care industry or operations, including 1 year in account or relationship management
1 year of leadership or people management experience
Must be eligible to work in the United States without requiring work visa or residency sponsorship

COMPLETE JOB DESCRIPTION

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