Service Delivery Manager

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 30, 2026

This job expires in: 13 days

Job Category: Information Technology

Employment Status: Permanent, Independent Contractor

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced, Management

Job Summary

A company is looking for a Service Delivery Manager - Server & Storage.

Key Responsibilities

Oversee daily operations of infrastructure services and ensure SLA adherence
Act as primary operational interface with Managed Service Providers and manage vendor performance
Lead major incident coordination and ensure root cause analysis is completed

Required Qualifications

10+ years in IT Infrastructure Operations or Service Delivery
3+ years managing vendors or managed services providers
Strong understanding of Windows/Linux servers, enterprise storage platforms, and virtualization
Experience managing SLAs, KPIs, and operational reporting
Hands-on knowledge of ITIL processes

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