Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee customer service delivery and account management.

Key Responsibilities

• Enhance customer experience by managing service delivery performance and ensuring service levels are met
• Lead an on-site team and provide direction for service management to support business operations and growth
• Prepare status reports and manage breaches of service agreements while implementing solutions to improve service quality

Required Qualifications

• Bachelor's Degree or 4-8 years of related experience
• Extensive experience in managing customer and supplier relationships
• ITIL V3 Foundation Certification
• Broad knowledge of various IT systems
• Strong account management and delivery skills