Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager III.

Key Responsibilities

• Manage onsite and remote service delivery, ensuring service quality and customer satisfaction
• Oversee all ITO activities, ensuring compliance with SOW, SLA, and Cost Plan
• Facilitate continuous process improvements and coordinate internal Service Desk and technical issue resolutions

Required Qualifications

• Minimum of 5+ years of Service Delivery Management experience
• Bachelor's degree in Computer Science or a related field preferred
• Prior experience in IT Infrastructure Outsourcing
• Ability to work independently in a remote and matrixed environment
• Strong leadership skills with a focus on delivering results