Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee the delivery of security services to customers.

Key Responsibilities

• Manage service delivery and operational activities to ensure customer satisfaction and meet CSAT objectives
• Develop and maintain executive-level customer relationships while resolving complex issues
• Oversee financial execution of programs and collaborate with leadership to address performance issues

Required Qualifications

• Extensive knowledge of Threat Detection and Exposure Management operations
• Experience with extended detection and response (XDR) solutions, preferably Microsoft Defender or SentinelOne
• 1-2 years of experience managing professional or managed services engagements in information security
• 3-5 years of experience in information security or cybersecurity
• BA/BS in Business Administration, Finance, Computer Science, or equivalent experience