Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee client benefit administration and ensure high-quality service delivery.

Key Responsibilities

• Manage the implementation and maintenance of client benefit administration sites
• Collaborate with internal teams to meet client deliverables and resolve inquiries
• Drive continuous process improvements and provide training on system features

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 5+ years of direct client-facing experience or associate/analyst experience
• 2+ years of project management experience
• Experience in benefits administration and configuring a benefits administration platform
• Solid technical background with proficiency in Microsoft Excel