Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to ensure efficient and effective delivery of managed services while maintaining customer satisfaction.

Key Responsibilities

• Manage customer relationships and ensure services align with customer needs
• Oversee the end-to-end service delivery process, including planning, execution, and monitoring
• Define and monitor KPIs and SLAs to maintain service quality and performance standards

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical discipline preferred
• 10+ years of experience managing large strategic initiatives
• 5+ years of experience working with Senior Management and presenting to C-Level decision makers
• Expert-level knowledge of project and change management methodologies
• Certifications in ITIL and optional certifications like PMP, Prince2, Lean/Six Sigma are preferred