Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to support and drive the success of individual team members while leading a collaborative approach to achieve group goals.

Key Responsibilities

• Coordinates assignments and manages workloads for implementation projects and support accounts
• Maintains contact in challenging client situations to ensure successful project completion
• Responsible for team performance management, including evaluations and coaching

Required Qualifications

• Bachelor's Degree in a business or technical field
• 5+ years of client-facing experience in a professional services environment
• 2+ years of people leadership experience in a professional services environment
• Experience in Insurance Claims, Billing and Policy, RMIS, GRC, EHS, and/or Healthcare software industry
• Knowledge of JavaScript, XML, SQL preferred