Service Delivery Manager

Job Summary

Service Delivery Manager oversees a full-time, salaried team responsible for delivering technology services in healthcare, ensuring project schedules are met and client relationships are strengthened.

Key Responsibilities

• Manage account service delivery team operations to ensure timely product and service delivery
• Develop demand forecasts and assist in planning and delivering end-to-end services
• Identify service improvements to enhance client satisfaction and support proposal teams

Required Qualifications

• Five or more years of leadership or supervisory experience in support services or project management in the technology industry
• Working understanding of the healthcare technology industry and its products
• Experience in managing projects, financial budgets, and forecasting
• Ability to lead and motivate diverse teams
• Strong executive presence for building relationships with clients and team members