Service Delivery Manager

Job Summary

Managing account service delivery operations, the full-time Manager Service Delivery will oversee team performance, forecast demand, and enhance client relationships while working remotely from the Contiguous US.

Key responsibilities

• Manage and oversee account service delivery team operations to ensure timely delivery of products and services
• Develop demand forecasts and assist in planning and delivering end-to-end services across functional areas
• Identify service improvements to enhance client satisfaction and support proposal teams in integrating service offerings

Required qualifications

• Substantial leadership or supervisory experience in support services, project leadership, or program management within the technology industry
• Working understanding of the healthcare technology industry and its products
• Strong executive presence with excellent written and oral communication skills
• Skilled in managing projects, financial budgets, and forecasting
• Ability to lead and motivate diverse teams to deliver high-quality results and problem-solve effectively