Service Delivery Manager

Job Summary

Managing a portfolio of Managed Services customers, the full-time remote Service Delivery Manager will build strong relationships, ensure successful service delivery, and advocate for customer needs while collaborating with internal teams across North America.

Key responsibilities

• Build and maintain strong relationships with customer stakeholders, acting as a trusted advisor
• Own the overall service delivery experience and customer health for assigned clients
• Coordinate cross-functional teams to ensure service commitments and customer expectations are consistently met

Required qualifications

• Experience in a customer-facing role with a strong track record of delivering exceptional customer experiences
• Experience managing customer relationships or service delivery in a technology environment
• Strong organizational and time management skills to balance multiple priorities
• Ability to assess complex situations and develop practical solutions
• Understanding of database technologies and concepts such as performance and disaster recovery