Service Delivery Manager

Job Summary

Proactively managing client relationships, the full-time Service Delivery Manager will develop and deliver presentations to client executives, execute operational strategies, and communicate performance metrics while working remotely.

Key responsibilities

• Develop and deliver presentations to client executives regarding updates and performance metrics
• Collaborate with internal teams to align operational objectives and identify remediation plans for performance risks
• Identify and lead projects aimed at improving operational performance metrics

Required qualifications

• Bachelor's degree or equivalent experience
• At least 5 years of operational experience, with a minimum of 3 years in Revenue Cycle
• 2+ years of management experience
• Experience in developing and executing operational strategies
• Ability to communicate effectively with clients and internal teams