Service Delivery Manager

Job Summary

Leading customer onboarding and project delivery, the full-time remote Service Delivery Manager will oversee both Project Management and Professional Services teams, ensuring projects are completed on time and within budget while enhancing service quality and documentation standards.

Key Responsibilities

• Own customer onboarding and delivery by managing phase gates, dependencies, and communication plans
• Drive initiatives for existing customers, including server/network upgrades and technology refresh programs
• Lead and mentor Project Managers and Professional Services personnel, setting goals and coaching performance

Required Qualifications

• 8-12+ years of experience in IT services, with 4-7+ years in leadership roles in Service Delivery or Project Management
• Proven experience in phase gate governance, risk management, and stakeholder communications
• Hands-on ownership of project financials, including budgets and P&L management
• Technical fluency in Microsoft 365, VDI/EUC, and virtualization technologies
• Strong leadership and communication skills with the ability to align teams and manage executive reporting