Service Delivery Manager

Job Summary

Leading operational improvements, the full-time Service Delivery Manager will develop and deliver presentations to client executives, manage performance metrics, and collaborate with internal teams to optimize revenue cycle operations in a remote setting.

Key responsibilities

• Develop and deliver presentations to client executives regarding performance updates and operational strategies
• Proactively communicate performance metrics and identify projects to enhance operational performance
• Collaborate with internal teams to align operational objectives and create remediation plans for identified risks

Required qualifications

• At least 5 years of operational experience, with a minimum of 3 years in revenue cycle management
• 2+ years of management experience
• Bachelor's degree or equivalent experience considered in lieu of a degree
• Experience in developing and executing performance improvement strategies
• Ability to effectively communicate complex data to stakeholders