Service Delivery Manager

Job Summary

Managing account service delivery operations, the full-time salaried Manager Service Delivery will ensure timely delivery of products and services, develop demand forecasts, and enhance client relationships in a virtual environment.

Key responsibilities

• Oversee account service delivery team operations to meet project schedules
• Collaborate with account teams to forecast demand and plan end-to-end service delivery
• Identify service improvements to enhance client satisfaction and support proposal teams

Required qualifications

• Five years or more of leadership or supervisory experience in support services or project management within the technology industry
• Working understanding of the healthcare technology industry and its products
• Strong executive presence with excellent written and oral communication skills
• Experience in managing projects, financial budgets, and forecasting
• Ability to lead and motivate diverse teams to achieve high-quality results