Service Delivery Manager

Job Summary

Managing service delivery for Unified Communications and Video Conferencing, the full-time remote Service Delivery Manager will ensure successful operations, SLA compliance, and customer satisfaction while acting as the primary liaison between the customer and service delivery teams.

Key Responsibilities

• Own and manage the overall service relationship between the customer and service delivery teams
• Monitor day-to-day service operations and ensure services are delivered according to agreed SLAs and contractual commitments
• Build and maintain strong relationships with customer stakeholders and lead service review meetings

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, Telecommunications, or a related field
• Minimum 5+ years of Service Delivery Management or IT Service Management experience
• Strong knowledge of ITIL Service Management processes and best practices
• Recent hands-on experience supporting enterprise Video Conferencing and Unified Communications services
• Proven experience leading customer-facing service reviews and executive presentations