Service Delivery Manager
Job Summary
Ensuring the effective delivery of IT services, the full-time remote Service Delivery Manager will oversee operations for Work Dynamics accounts, focusing on service management, incident resolution, and stakeholder communication.
Key Responsibilities:
- Ensure high-quality IT service delivery in line with SLAs and operational standards
- Develop and implement incident and problem management processes for timely issue resolution
- Serve as the primary contact for service communications, fostering collaboration among teams and clients
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience in IT service management or a related role
- Strong understanding of IT service management principles (ITIL v4)
- Experience managing incident, problem, and change management processes
- Proficiency in managing account and vendor relationships, SLAs, and service contracts
Complete Job Description
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