Service Delivery Manager
Job Summary
To ensure exceptional client service and operational performance, the full-time Service Delivery Manager will manage client engagements, foster relationships with stakeholders, and drive continuous improvement while working remotely across various states.
Key responsibilities
- Manage client engagements throughout the service delivery lifecycle, ensuring a seamless and positive client experience
- Monitor, analyze, and report on service delivery metrics to drive continuous improvement and client satisfaction
- Act as a trusted advisor to clients, promoting long-term partnership, retention, and success
Required qualifications
- Minimum of 2 years' experience in Service Delivery, Client Success, Account Management, or a related client-facing role within financial services or technology
- Working knowledge of financial services, capital markets, or related financial technology sectors
- Strong relationship management skills with the ability to engage and influence stakeholders at all levels
- PMP, PRINCE2, Agile, or equivalent project management certification is highly desirable
- Self-motivated and proactive, with strong analytical and problem-solving capabilities
Complete Job Description
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