Service Delivery Manager

Job Summary

To support client success in benefits administration, the full-time remote Service Delivery Manager will manage client site implementations, ensure high-quality service delivery, and collaborate with internal teams to resolve issues and optimize processes.

Key responsibilities

• Manage the implementation and maintenance of client benefit administration sites, ensuring timely updates and quality assurance
• Collaborate with internal teams to meet client deliverables, including configuration for annual benefit program changes and client inquiries
• Drive continuous process improvements and provide training to clients on system features and services

Required qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 5+ years of direct client-facing experience or associate/analyst experience
• 2+ years of project management experience
• Experience in benefits administration, including knowledge of benefit plans and enrollment processes
• Hands-on experience configuring a benefits administration platform, including plan setup and overall site configuration