Service Delivery Manager
Job Summary
Serving as the primary liaison between business stakeholders and IT operations, the full-time remote Service Delivery Manager will ensure effective delivery of technology services, manage service performance, and oversee compliance initiatives while coordinating technology deployments and incident resolution.
Key responsibilities
- Serve as the primary point of contact between business stakeholders and IT service teams
- Ensure service delivery meets established Service Level Agreements (SLAs) and customer expectations
- Manage and communicate IT projects, upgrades, deployments, and operational changes
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or related field
- 5+ years of experience in IT service delivery, service management, or infrastructure operations
- ITIL Foundation or higher certification preferred
- Experience with Microsoft technologies, including Microsoft 365 and endpoint management platforms
- Strong understanding of ITIL principles and experience managing service delivery in enterprise environments
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,976 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
