Service Delivery Manager
Job Summary
To support operational excellence, the full-time remote Service Delivery Manager will design, implement, and improve service management capabilities while ensuring exceptional customer experiences and operational performance across various teams.
Key Responsibilities
- Lead the development and continuous improvement of enterprise service management programs and frameworks
- Monitor service delivery performance and operational health using tools like Jira and Tableau, addressing any barriers to efficiency
- Facilitate cross-functional initiatives to enhance customer and employee experiences through process design and continuous improvement methodologies
Required Qualifications
- Bachelor's degree preferred or equivalent combination of education and experience
- Minimum of two years in operations support, analytics, or administrative functions; five years preferred
- Proficiency in Jira, including JQL and dashboard creation
- Experience in building and maintaining Tableau dashboards and reports
- Intermediate Excel skills, including data analysis and pivot tables
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,976 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
