Service Delivery Manager
Job Summary
Overseeing day-to-day client service delivery for health system relationships, the full-time Client Service Delivery Manager will ensure operational performance and strong client partnerships while translating client priorities into actionable operational plans in a remote setting.
Key responsibilities
- Develop and deliver executive-ready presentations with performance insights and strategic recommendations for clients
- Lead analytics to communicate overall performance, key trends, risks, and actionable opportunities
- Identify and prioritize initiatives that enhance operational performance and client outcomes
Required qualifications
- Bachelor's degree or equivalent experience in lieu of a degree
- Minimum of 5 years of experience in relevant fields, including at least 3 years in a management role
- Extensive experience in Revenue Cycle Management or Epic consulting
- Proven ability to manage cross-functional teams and drive service excellence
- Strong skills in developing data-driven insights and performance metrics
Complete Job Description
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