Service Delivery Manager
Job Summary
Focused on customer success, the full-time salaried Service Delivery Manager will oversee service performance, governance, and continuous improvement for assigned Managed Services clients while working remotely.
Key responsibilities
- Serve as the primary operational relationship owner for Managed Services customers, aligning service delivery with their business objectives
- Lead Monthly and Quarterly Business Reviews, managing service performance discussions and customer expectations
- Proactively monitor customer health and escalate issues, coordinating cross-functional teams to resolve service-related challenges
Required qualifications
- Bachelor's Degree in a related field or equivalent combination of education and experience
- 10 years of experience in IT infrastructure management and/or vendor management
- 3 years in a customer-facing leadership role responsible for strategic relationships
- Project Management Professional (PMP) certification and ITIL V3 or more recent version
- Strong understanding of managed services operations and IT service management principles
Complete Job Description
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