Service Delivery Specialist

Job Summary

Supporting the Service Delivery function of the Commercial Operations team, the full-time remote Service Delivery Specialist will manage the lifecycle of customer orders, ensuring effective communication and project management throughout service delivery while maintaining strong customer relationships.

Key responsibilities

• Oversee service delivery including order acceptance, installation, and billing activation
• Execute project plans and facilitate communication among team leads and stakeholders during the service delivery process
• Act as a liaison between customers and internal departments to ensure timely and effective service installation

Required qualifications

• Bachelor's degree preferred or equivalent work experience; high school diploma or GED required
• 4 years of experience in Project Management, Customer Services, or a related field
• Proficiency with MS Office Suite
• Demonstrated ability to build and maintain strong relationships with internal and external partners
• Experience managing customer installation lifecycles and understanding Statements of Work