Service Delivery Team Lead

Job Summary

A company is looking for a Team Lead, Service Delivery.

Key Responsibilities

• Coach associates to achieve company and client goals while addressing employee-related issues and coordinating training
• Manage multiple complex tasks and projects while monitoring team attendance and absence
• Motivate and develop the team by providing feedback and recognizing achievements

Required Qualifications, Training, and Education

• Associate degree, technical school, or equivalent work experience
• Ability to promote a performance-driven culture
• Experience in engaging and supporting a team with necessary tools and systems
• Proven ability to mentor and inspire others
• Customer-focused mindset and computer proficiency