Service Delivery Team Leader

Job Summary

A company is looking for a Team Leader in Service Delivery.

Key Responsibilities:

• Act as the People Leader for all Travel Consultants in the team
• Provide coaching and feedback to team members to ensure performance targets are met
• Analyze and act on CSAT performance, identifying actions and communicating results

Qualifications:

• Experience managing a team of Travel Consultants
• Passion for coaching and excellent questioning and listening skills
• Ability to meet and achieve financial metrics and service targets
• Experience in a high volume and demanding service environment
• Technical savvy, with knowledge of Sabre or other GDS systems