Service Design Analyst

Job Summary

A company is looking for a Service Design Analyst, Customer Experience.

Key Responsibilities

• Develop and maintain customer support journey maps and service blueprints, identifying areas for improvement
• Implement and optimize support tools in collaboration with Support and IT/Engineering teams
• Analyze interaction data and internal feedback to enhance the service experience across contact channels

Required Qualifications

• 2+ years of experience in service design, customer experience, or support operations
• Strong understanding of customer journey mapping and service blueprinting methodologies
• Hands-on experience with customer support platforms like Salesforce, Zoom, or Jira
• Analytical mindset with the ability to translate complex data into actionable recommendations
• Proficient in tools for journey mapping and business intelligence platforms