Service Design Lead

Job Summary

A company is looking for a Service Design Lead to enhance customer experiences through innovative solutions and product development.

Key Responsibilities

• Collaborates with various departments to identify service design opportunities
• Conducts research studies to build customer empathy and engagement
• Leads design workshops and creates prototypes for service concepts

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum 5 years of experience in service, business, and/or experience design
• Familiarity with core service design methods and processes
• Experience in conducting evaluative research and analyzing service metrics
• Ability to work collaboratively with cross-functional teams