Service Design Lead

Job Summary

A company is looking for a Senior Service Design Lead to join their Business Transformation Office.

Key Responsibilities

• Lead experience and service design for AI transformations across various functions
• Map current workflows and co-create future-state service blueprints and AI-enabled processes
• Facilitate alignment through workshops and ensure decisions are reflected in project priorities and plans

Required Qualifications

• 7+ years in service design, experience strategy, or related roles, preferably in B2B SaaS
• Portfolio demonstrating end-to-end service design work with measurable business outcomes
• Experience with journey mapping, service blueprints, and process mapping
• Comfort designing for AI-enabled workflows and collaborating with technical teams
• Proven ability to influence stakeholders and facilitate decision-making based on data and outcomes