Service Designer

Job Summary

A company is looking for a UX/Service Designer to shape the future of healthcare technology.

Key Responsibilities

• Lead comprehensive discovery efforts to understand user interactions with complex internal systems
• Conduct in-depth research, including persona development and journey mapping
• Collaborate with stakeholders to identify pain points and strategic opportunities for system enhancements

Required Qualifications

• Background in healthcare or insurance with an understanding of complex processes
• Proven experience in UX activities like user research and service blueprinting
• Ability to work independently and collaboratively in a team environment
• Experience with end-to-end design processes and enterprise-level systems
• Portfolio showcasing strategic thinking and complex system design