Service Designer

Job Summary

Supporting the U.S. Department of Veterans Affairs, the full-time remote Service Designer will collaborate with stakeholders to map complex systems and processes, creating visual artifacts that enhance Veteran-facing services.

Key responsibilities

• Collaborate with VA stakeholders to document experiences and create service blueprints and journey maps
• Implement mixed-method discovery approaches to uncover insights about system interactions and user experiences
• Lead the design and iteration of service design artifacts to validate assumptions and identify improvement opportunities

Required qualifications

• 3+ years of experience in research, UX design, and/or service design with complex projects
• Strong organizational skills to manage high-profile projects in dynamic environments
• Experience working in cross-functional teams using agile methodologies
• Ability to visualize and express complex ideas clearly and succinctly
• Demonstrated ability to leverage AI-enabled tools and emerging technologies in research and design processes