Service Designer II

Job Summary

A company is looking for a Service Designer II.

Key Responsibilities:

• Contribute to the design of end-to-end customer service journeys
• Collaborate with cross-functional teams to improve human experiences and usability
• Facilitate design workshops and conduct usability tests for prototypes

Required Qualifications:

• Experience in service design principles and design thinking
• Ability to conduct research activities and interpret findings for design purposes
• Proficiency in agile methodologies and prototyping tools
• Capability to manage work strategically and engage with stakeholders effectively
• Availability to work during core business hours and willingness to obtain public trust clearance