Service Designer - NY

Job Summary

A company is looking for a Service Designer.

Key Responsibilities

• Design and improve end-to-end service experiences across customer touchpoints
• Conduct user research to understand needs and pain points
• Create service blueprints, journey maps, and personas

Required Qualifications

• Bachelor's degree in Design, HCI, Business, or related field
• Experience in service design, UX design, or customer experience (CX)
• Strong knowledge of design thinking and human-centered design principles
• Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
• Ability to create journey maps, blueprints, and systems diagrams