Service Desk Agent

Job Summary

A company is looking for a Part Time Service Desk Agent (After Hours).

Key Responsibilities

• Answers moderately complex questions and provides support for hardware, software, and applications
• Escalates complex problems to resolver teams or vendors as necessary
• Supports L1 agents with day-to-day inquiries related to client incidents and requests

Required Qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a related area of responsibility
• Eligibility for required authorizations from the U.S. Government may be necessary