Service Desk Agent

Job Summary

A company is looking for a Service Desk Agent to provide technical support to end users.

Key Responsibilities

• Serve as a point of contact for Tier 1 technical support and provide 1st level support for IT-related issues
• Respond to and resolve trouble tickets promptly while documenting all interactions accurately
• Establish professional relationships with customers and collaborate with team members to enhance customer experience

Required Qualifications

• Associate degree in Information Technology or equivalent work experience
• Minimum 2+ years of experience in a technical support role
• Experience with MAC systems, including configuration and troubleshooting
• Ability to troubleshoot laptops, desktops, and peripherals
• MCP, HDI, or A+ certification is preferred