Service Desk Agent

Job Summary

A company is looking for a Service Desk Agent to provide technical support for hardware and applications to a global user base.

Key Responsibilities:

• Communicate effectively with end-users to provide excellent service
• Resolve technical issues related to accounts, operating systems, applications, and networks
• Document troubleshooting steps and escalate complex problems to higher-level technical teams

Required Qualifications:

• Technical proficiency in MS Office 2016+, Windows 7-10, Active Directory, and networks
• Help Desk Institute (HDI) Certification preferred
• Associate's degree in Computer and Information or equivalent experience
• Experience with tools such as Active Directory and ServiceNow
• Must be a U.S. citizen able to pass a Federal Background Investigation