Service Desk Agent

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 30, 2026

This job expires in: 15 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Education Level: Masters

Job Summary

A company is looking for a Service Desk Agent to provide remote technical support during night and weekend shifts.

Key Responsibilities

Provide Tier 1 service desk support for end users during night and weekend shifts
Log and manage incidents and service requests using ServiceNow
Escalate complex issues to application support teams for resolution

Required Qualifications

Intermediate experience with ServiceNow
Advanced experience in Help Desk or Service Desk support
Willingness to work night shifts and rotating weekend schedules
Ability to handle high volume support calls and manage incidents effectively
Previous Tier 1 Service Desk experience preferred

COMPLETE JOB DESCRIPTION

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