Service Desk Agent

Job Summary

Supporting a dynamic team remotely, the full-time Service Desk Agent will address moderately complex hardware, software, and network inquiries while assisting L1 agents with client incidents and escalating more challenging issues as needed.

Key responsibilities

• Answer moderately complex questions related to hardware, software, and network administration
• Utilize problem-solving skills to resolve incidents and support L1 agents with ongoing queries
• Escalate complex problems to appropriate resolver teams or vendors as necessary

Required qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a related area of responsibility