Service Desk Agent
Job Summary
To support customer satisfaction, the full-time Service Desk Agent will manage incoming calls, resolve customer issues using company policies, and direct tickets to support teams while working in the Westminster, CO office with the option to work from home up to two days a week.
Key responsibilities
- Manage large volumes of inbound and outbound calls in a timely manner
- Identify customer needs, clarify information, and provide solutions while following call center scripts
- Monitor tickets and workflows in accordance with team SLAs and create documentation as needed
Required qualifications
- Must be a U.S. Person (citizen, permanent resident, Asylee, or Refugee)
- High School Degree or GED
- Ability to successfully pass a background investigation
- Experience in a customer service role
Complete Job Description
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