Service Desk Agent

Job Summary

Providing support for hardware, software, and network issues, the remote Service Desk Agent will answer moderately complex questions, escalate problems as needed, and assist L1 agents with client incidents and requests.

Key responsibilities

• Answer moderately complex questions and service requests following established guidelines
• Handle support for hardware, software, client applications, and user administration
• Escalate complex issues to resolver teams or vendors as necessary

Required qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a relevant area
• Eligibility for required authorizations from the U.S. Government due to export control regulations