Service Desk Analyst

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Sat, Apr 27, 2024

This job expires in: 5 days

Job Category: Information Technology

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Service Desk Analyst I.

Key Responsibilities:

Provide telephone-based technical support for office and remote personnel
Research and address inquiries to diagnose and resolve hardware and software issues
Document and maintain Standard Operating Procedures and training manuals

Required Qualifications:

0-2 years of experience in Technical Support / troubleshooting
Proficiency with Microsoft Office Suite and IT Service Management ticketing systems
Understanding of Active Directory / Group Policy
Experience with ITIL framework
Minimum of an Associate's degree in IT/technical field required, Bachelor's degree preferred

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