Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide technical support and customer service to its user base.

Key Responsibilities:

• Respond efficiently to end-user inquiries via tickets and phone calls
• Provide remote 1st line technical support and collaborate with IT teams
• Adhere to ITIL best practices for incident and request management while maintaining ticket updates

Required Qualifications:

• 1+ years of experience in a Service Desk environment
• Strong knowledge of Active Directory and virtualization technologies
• Experience with video conferencing software, including Microsoft Teams
• ITIL Foundation Certification or willingness to obtain within the first year
• Demonstrable technical support expertise, including familiarity with Windows and basic networking principles