Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide remote IT support Monday through Friday from 9:00am to 6:00pm EST.

Key Responsibilities

• Provide End User Service Desk Support via phone, email, and chat
• Manage incidents and requests using ticketing systems such as ServiceNow, Freshservice, or Zendesk
• Provide remote hardware support for various devices and resolve software issues

Required Qualifications

• CompTIA A+ certification
• Experience supporting Microsoft 365, Windows 10, and Active Directory
• 1+ year Mac OS experience
• 2-3 years of experience in a Technical Support role, preferably in an MSP or call center environment
• College or technology school degree preferred