Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst - Night Shift.

Key Responsibilities

• Provide Level 1 IT support for service requests and incident resolution
• Handle email and phone communications, ensuring timely response and compliance with shift protocols
• Create and manage incident tickets, ensuring data integrity and adherence to escalation procedures

Required Qualifications

• 1-3 years of prior Service Desk experience with incident ticketing systems
• Proficient in MS Office: Word, Excel, Outlook, PowerPoint
• Ability to obtain a Public Trust clearance
• US citizenship required per government contract
• ITIL Foundation Certification preferred but not required