Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide IT support and customer service in a remote environment.

Key Responsibilities

• Respond to tickets and phone calls, maintaining service level agreements
• Document troubleshooting activities in a centralized ticketing system
• Provide remote technical support and assistance for various applications and software

Required Qualifications

• Associate's degree in technology or related field, or equivalent combination of education and experience
• Minimum of two years of experience in a customer service role
• Minimum of one year of experience as a technical support provider
• Experience in a Service Desk/Call Center environment preferred
• CompTIA certification or equivalent highly desirable