Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide technical support in a remote setting.

Key Responsibilities

• Provide white-glove End User Service Desk Support via phone, email, and chat
• Manage incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems
• Provide remote hardware support for various devices and perform software/application support

Required Qualifications

• CompTIA A+ certification
• 1+ year of experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory
• 2-3 years of progressive experience in a Technical Support role within an MSP or call center environment
• Technical proficiency with common hardware, software, and technologies including VPN and WiFi
• College or technology school degree preferred