Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.

Key Responsibilities

• Provide general IT end-user support and troubleshoot technical issues via phone, email, or chat
• Document and escalate unresolved issues while ensuring proper ticket management
• Analyze customer issues to prioritize and recommend procedure modifications for improvement

Required Qualifications

• Minimum 6 months' experience in a Service Desk or technical support role
• Minimum 6 months' customer service experience in a professional industry
• High School Diploma or GED
• Strong troubleshooting and documentation skills
• Ability to work weekdays from 7:00 am to 3:00 pm EST